What sets us apart from the crowd
At Solarkinetics, we are always thinking of ways to distinguish ourselves from our competitors and go that extra mile for our customers. One of the ways we do this is by staying up to date with technological developments and by undertaking training. Therefore the advice we give is relevant, the products we use are top quality, and our installations are carried out to the highest standard.
As an REC professional installer, we are recognised by the market leading panel manufacturer REC as experts on their product. That expertise is maintained by regular refresher courses and that superior product knowledge means that REC awards Solarkinetics clients an extra five year warranty on the existing 20 year guarantee.
For a number of years we have been accredited as Advanced Installers by SolarEdge, a world leader in inverter manufacture. We maintain that accolade by keeping our knowledge up to date through online courses and webinars. In terms of product, warranty and customer support, SolarEdge is our preferred choice of inverter. For more information on SolarEdge, click on the logo above.
Our Customer Service
We think we provide a great service from start to finish, but we understand you might want some independent opinions! We were one of the first companies to be accepted as a ‘Which?’ Trusted Trader. This scheme, launched in 2014, gives prospective customers the reassurance that by choosing Solarkinetics for their installation they are choosing a company given the seal of approval from a leading consumer organisation in the UK. The rigorous approval process involves office visits, scrutiny of the running of the company and taking up of several references from existing Solarkinetics customers chosen at random from our records by ‘Which?’ We also adhere to a complaints resolution policy in line with that recommended by ‘Which?’
As a small company, we are aware that we can’t employ all the expertise we need in-house, but our approach is to build close relationships with other organisations that share our values and with whom we can develop our service to our mutual benefit. Our main wholesale supplier is a Herefordshire company – Wind & Sun Ltd. They have been in business since 1984 and were responsible for the very first grid connected solar pv system in the UK. Since then, they have gone from strength to strength, recently completing the wind and solar solutions delivered in the ‘Small Isles’ of the Inner Hebrides and enabling the island of Eigg to become almost entirely self sufficient energy-wise with their combined off grid wind and solar generators. Their expertise has helped us in some of our more technically challenging projects.